4/3/2020
To our valued customers:
Since 1937, Key Food and our family of supermarkets have been serving our local communities through a network of independently-owned grocery stores. Our owners are also members of our communities and share a unified goal of delivering quality products at an affordable price.
Over the last 80+ years, we've stood side-by-side with our customers, celebrating the good times and pulling together during the bad. We know that the crisis created by COVID-19 may result in the most challenging economic pressures, which many of us have not experienced in our lifetimes. As always, we will stand with you every step of the way.
In these times, we know that our customers are relying on us now more than ever. To that end, we are working in partnership with our suppliers to keep products flowing into our neighborhood stores.
We understand that today it is critical to make the most of your budget. So, we will continue to deliver value through our weekly advertising circulars and offer discounted prices on the items that you need. While we will continue to strive for consistency, there may be situations where some advertised items are not available and advertised prices could vary. We ask for your patience in dealing with this situation and can assure you that this is not a sales tactic.
Finally, we want to remind our customers to take care and be cognizant of their safety, and the safety of other shoppers and our store employees. We ask that shoppers comply with the social distancing guidelines that we have all become familiar with. We are also continuing to follow all state-mandated cleaning protocols to ensure a clean and safe environment for our customers.
We’re all in this together, and together we will get through this.
Thank you,
Key Food and Our Family of Supermarkets
3/13/2020
To our valued customers:
As the Coronavirus (COVID-19) outbreak continues to develop, we wanted to take some time to communicate that our customers’ safety and well-being remains our top priority for Key Food and our family of supermarkets. We are taking this situation very seriously, and as such are working with our store owners to ensure all store personnel are actively updated and informed to take the necessary precautions to maintain safe shopping environments. Stores have been advised to act in accordance with the recommendations of the Centers for Disease and Control Prevention (CDC) in order to protect our valued customers in the coming weeks.
Our stores are working diligently with suppliers to resolve any inventory issues and continue providing a seamless experience; however, in some cases item shortages are unavoidable, and we truly appreciate your patience and understanding in the interim.
In addition to the precautions being taken in our stores, our online shopping customers may have noticed that Instacart has now added the option for contactless delivery. When finalizing your online order, just select the box next to “Leave at my door if I am not around” and the shopper will deliver your groceries to your doorstep without physically handing them off and risking any exposure.
We consider all of our customers to be members of our Key Food family, and as such we are doing our part to serve you to the best of our ability during this time. We are grateful to have the opportunity to serve you and will do our best to continue fostering a safe grocery shopping experience.
Thank you,
Key Food and Our Family of Supermarkets
To our valued customers:
As the Coronavirus (COVID-19) outbreak continues to develop, we wanted to take some time to communicate that our customers’ safety and well-being remains our top priority for Key Food and our family of supermarkets. We are taking this situation very seriously, and as such are working with our store owners to ensure all store personnel are actively updated and informed to take the necessary precautions to maintain safe shopping environments. Stores have been advised to act in accordance with the recommendations of the Centers for Disease and Control Prevention (CDC) in order to protect our valued customers in the coming weeks.
Our stores are working diligently with suppliers to resolve any inventory issues and continue providing a seamless experience; however, in some cases item shortages are unavoidable, and we truly appreciate your patience and understanding in the interim.
In addition to the precautions being taken in our stores, our online shopping customers may have noticed that Instacart has now added the option for contactless delivery. When finalizing your online order, just select the box next to “Leave at my door if I am not around” and the shopper will deliver your groceries to your doorstep without physically handing them off and risking any exposure.
We consider all of our customers to be members of our Key Food family, and as such we are doing our part to serve you to the best of our ability during this time. We are grateful to have the opportunity to serve you and will do our best to continue fostering a safe grocery shopping experience.
Thank you,
Key Food and Our Family of Supermarkets
Click here for more information on social distancing.